Company Name: Changsha Jucai Network Technology Co., Ltd.
Contact Email: jucai202403@gmail.com
Date of Issue of This Edition: April 10, 2025
Effective Date: April 10, 2025
Personal information refers to information that can be used alone or in combination with other information to identify a specific individual or reflect their activities, recorded electronically or in other forms.
Sensitive personal information includes ID card numbers, mobile phone numbers, biometric information, bank account numbers, financial information, location tracks, transaction information, and personal information of children under the age of 17 (inclusive).
l Online Identity Information: System account (including third-party accounts), IP address.
l Usage Data: Software usage records.
l Personal Device Information: Hardware model, operating system type, device memory.
To use Pet Clash: Battle Blast, you need to register and log in as our user. You can register and log in our game directly through your device.
After you voluntarily deactivate your account, we will delete your personal information or anonymize it in accordance with legal requirements.
We will base our analysis on your usage data of Pet Clash: Battle Blast and combine it with personal device information to diagnose system issues and optimize product experience. This includes but is not limited to:
l Application launch counts, page visits, key button clicks, and configuration attributes of settings.
l Device information (such as IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI).
As the product version upgrades, the scope of our data collection may change. Your act of downloading or installing subsequent versions will be regarded as your consent to these changes.
Our customer service and after-sales functions will use your account information to provide consulting services. When you contact us, we may save your communications or call records and content to help you solve problems and document the resolution process. Our customer service representatives will use your account information to verify your identity, and you may need to provide additional information to assist with problem-solving.
l Registration/Login: We support quick registration and login via mail, with potential support for more login methods in the future.
l Viewing and Editing Personal Information: You can choose to complete your personal information, including editing your nickname.
l Payment Function: You can make payments for related products and services through Apple Pay and Google Pay. Order information and reconciliation information will be shared with payment institutions to complete the payment process.
l Game Function: We will upload and save your game records to allow you to synchronize your game progress at any time.
Your online identity information helps us maintain the normal use and security of the software. After obtaining your explicit consent, we will collect and process your personal information through technical means, including but not limited to:
l Personal Device Information: Operating system version, device identifiers (such as Android ID/IMEI/OAID/IMSI/IDFA).
l Location-Related Information: IP address, GPS location, and sensor information from Wi-Fi access points, Bluetooth, etc.
After collecting your personal information, we will anonymize it through technical means and store the anonymized data separately from information that can be used to identify individuals. Without disclosing your personal information, we have the right to mine, analyze, and utilize the anonymized user database (including commercial use).
In accordance with relevant laws, regulations, and national standards, in the following circumstances, we may collect and use your personal information without obtaining your consent:
l Directly related to national security or defense security.
l Directly related to public safety, public health, or significant public interests.
l Directly related to criminal investigation, prosecution, trial, and enforcement of judgments.
l Necessary to safeguard your or another person's significant legitimate rights and interests in life or property, but it is difficult to obtain your consent.
l The personal information you have publicly disclosed to the general public.
l Collected from legally disclosed information, such as legitimate news reports or government information disclosure channels.
l Necessary to sign and perform a contract at your request.
l Necessary to maintain the safe and stable operation of the products or services provided, such as discovering or dealing with faults in products or services.
l Necessary for news organizations or academic research institutions to conduct statistics or academic research for news reporting or public interest, and when providing the results of academic research or description externally, the personal information included in the results is de-identified, and the data recipient cannot restore and re-identify the personal information.
l Other circumstances stipulated by laws and regulations.
To provide you with a more convenient browsing experience, when you visit Pet Clash: Battle Blast products or services, we may use various technologies to collect and store data related to your service visits. This helps identify your identity, saves you the trouble of re-entering registration information, or assists in determining the security status of your account. These data files may be Cookies, clickstream data, web data, and other local storage provided by your browser or associated applications (hereinafter collectively referred to as "Cookies").
Please understand that some of our services can only be realized through the use of Cookies. If your browser or browser add-on services allow, you can manage Cookies in the following ways:
l The "Help" section of most browser toolbars will tell you how to prevent your browser from accepting new Cookies, how to notify you when your browser receives a new Cookie, or how to completely turn off Cookies.
l You can change the settings of your browser add-ons or visit the provider's webpage to turn off or delete Flash Cookies and similar data used by browser add-ons.
If you refuse Cookies from Pet Clash: Battle Blast, you may not be able to use some functions of Pet Clash: Battle Blast services that rely on Cookies. Our website may also contain some electronic images (including "web Beacons" or "single-pixel GIF files") that help the website calculate the number of users browsing web pages or accessing certain Cookies. We will use web Beacons to collect information about your web page browsing activities (such as the page addresses you visit, the location of the referring pages you previously visited, your browsing environment, and display settings).
We will not share your personal information with any company, organization, or individual outside of our Company and our affiliates, except in the following circumstances:
l With your explicit consent or authorization.
l As required by laws and regulations, legal procedures, or mandatory administrative or judicial requirements.
l In accordance with the relevant agreements signed with you (including online electronic agreements and corresponding platform rules) or other legal documents.
l With affiliates: We may share your personal information with our affiliates, but only the necessary personal information will be shared, and it will be subject to the purposes declared in this Privacy Policy. If our affiliates wish to change the purpose of processing personal information, they will seek your authorization again.
l At your request to handle disputes or controversies with others.
l With authorized partners: Within the scope permitted by laws and regulations, to safeguard the interests, property, or safety of Changsha Jucai Network Technology Co., Ltd., its partners, you, other Changsha Jucai Network Technology Co., Ltd. users, or the general public from harm, we only provide certain services jointly with authorized partners for the purposes declared in this Privacy Policy. We may share some of your personal information with partners to provide better customer service and user experience. We will only share personal information necessary for the provision of services for legitimate, proper, necessary, specific, and explicit purposes. We will carefully assess the purposes of partners' use of shared information, comprehensively evaluate their data security capabilities, and strictly monitor the security of software toolkits and application programming interfaces (APIs) obtained by partners to protect data security. Our partners are not authorized to use the shared personal information for any other purposes.
Our authorized partners include the following types:
l Suppliers of goods or technical services: We may share your personal information with third parties that support our functions. These supports include providing payment services, data processing, etc. for us. The purpose of sharing this information is to realize the core functions of our products and/or services.
l Third-party merchants: We must share the necessary information with third-party merchants to achieve the purpose of the operation and promote them to complete subsequent services.
For companies, organizations, and individuals with whom we share personal information, we will enter into strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
l With your explicit consent or authorization.
l As required by laws and regulations, legal procedures, or mandatory administrative or judicial requirements.
l In accordance with the relevant agreements signed with you (including online electronic agreements and corresponding platform rules) or other legal documents.
l In the event of a merger, acquisition, asset transfer, or similar transaction, if the transfer of personal information is involved, we will require the company or organization that holds your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require that company or organization to seek your authorization again.
We will only publicly disclose your personal information under the following circumstances, and we will take security protection measures in line with industry standards:
l Disclosing the personal information you have designated in the manner you explicitly agree to.
l Providing your personal information as required by laws and regulations, mandatory administrative enforcement, or judicial requirements.
In the following circumstances, we do not need to obtain your prior consent to share, transfer, or publicly disclose your information:
l Directly related to national security or defense security.
l Directly related to public safety, public health, or significant public interests.
l Directly related to criminal investigation, prosecution, trial, and enforcement of judgments.
l Necessary to safeguard your or another person's significant legitimate rights and interests in life or property, but it is difficult to obtain your consent.
l Personal information that you have publicly disclosed to the general public.
l Collected from legally disclosed information, such as legitimate news reports or government information disclosure channels.
We have implemented industry-standard security protection measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonable and feasible measures to protect your personal information. Specific measures include:
l Encryption Technology: To ensure the confidentiality of data.
l Trusted Protection Mechanisms: To prevent data from malicious attacks.
l Access Control Mechanisms: To ensure that only authorized personnel can access personal information.
l Security and Privacy Protection Training: To enhance employees' awareness of the importance of protecting personal information.
When you send or receive information from our servers through your device or browser, we ensure that it is encrypted using Secure Socket Layer (SSL) and other algorithms.
l Data Storage: Your personal information is stored on secure servers and protected within controlled facilities. We classify your data based on its importance and sensitivity to ensure that your personal information has the highest security level.
l Data Retention Period: We will retain your personal information only for the period necessary to achieve the purposes stated in this policy, unless there are mandatory retention requirements under the law. For example, the E-Commerce Law of the People's Republic of China requires that information on goods and services, as well as transaction information, be retained for no less than three years from the date of transaction completion. We determine the retention period for personal information based on the following criteria, with the longer period prevailing:
n To fulfill transaction purposes related to you, maintain corresponding transaction and business records, and respond to any inquiries or complaints you may have.
n To ensure the security and quality of the services we provide to you.
n Whether you agree to a longer retention period.
n Any other special agreements regarding the retention period.
l Anonymization: After the retention period has expired, we will delete your personal information or anonymize it in accordance with applicable legal requirements.
In the unfortunate event of a personal information security incident, we will notify you in accordance with legal requirements and no later than 30 calendar days. The notification will include the basic situation of the security incident, its potential impact, the measures we have taken or will take to address it, suggestions for you to independently guard against or mitigate risks, and remedies available to you. We will inform you of the incident-related information through email, letters, phone calls, push notifications, or other means. If it is not feasible to notify each individual subject of the personal information, we will issue a public announcement in a reasonable and effective manner. Additionally, we will report the handling of the personal information security incident to the regulatory authorities as required.
You have the right to access your personal information, except in cases where laws and regulations stipulate otherwise. If you wish to exercise your right to access data, you can do so by:
l Account Information: Access or edit your personal information in your account, change your password, or deactivate your account. You can perform these operations by logging into Pet Clash: Battle Blast and click player photo in home.
You may request the deletion of your personal information under the following circumstances:
l Our processing of personal information violates laws and regulations.
l We collect and use your personal information without obtaining your consent.
l Our processing of personal information violates the agreement with you.
l You no longer use our products or services, or you deactivate your account.
l We no longer provide you with products or services.
You can contact us through jucai202403@gmail.com. If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us, requiring them to delete it in a timely manner, unless otherwise stipulated by laws and regulations, or these entities have obtained your independent authorization. After your information is deleted from our services, we may not immediately delete the corresponding information from the backup system, but we will delete it when the backup is updated.
You can contact us through jucai202403@gmail.com to withdraw your consent for the collection and use of personal information. After withdrawing consent, we will no longer process your personal information. At the same time, we will ensure your right to refuse to receive commercial advertisements pushed based on your personal information. When we share, transfer, or publicly disclose your personal information externally, we will provide you with a notice to withdraw consent. Withdrawing consent does not affect the processing of your personal information based on consent prior to withdrawal.
You can contact us through jucai202403@gmail.com to request account deactivation. We will arrange for professional staff to respond to your request. After account deactivation, we will cease to provide you with products or services and delete your personal information in accordance with your request, except as otherwise stipulated by laws and regulations.
You can perform inquiries by logging into Pet Clash: Battle Blast and click player photo in home.
In certain business functions, we may make decisions based solely on information systems, algorithms, or other non-human automated decision-making mechanisms. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will provide appropriate remedies.
To ensure security, you may need to provide a written request or otherwise prove your identity. We may first require you to verify your identity before processing your request. We will respond within fifteen days. For reasonable requests, we will not charge fees in principle. However, for repeated requests that exceed a reasonable limit, we may charge a certain cost. For requests that are baselessly repeated, require excessive technical means (for example, the need to develop a new system or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are impractical (for example, involving information stored on backup tapes), we may refuse.
For personal information collected with parental consent, we will only use or publicly disclose this information when permitted by law, with explicit consent from parents or guardians, or when necessary to protect the child. If we find that we have collected children's personal information without verifiable parental consent, we will endeavor to delete the relevant data as soon as possible.
In order to provide high-quality services, we may transfer your personal information to other countries or regions. We will ensure that necessary measures are taken to protect your personal information and comply with applicable data protection laws.
If your data will be transferred abroad, we will:
l Obtain your explicit consent.
l Ensure that the data recipient takes adequate data protection measures and complies with relevant legal and regulatory requirements.
l If the transfer involves sensitive personal information, you will be informed and provided with sufficient safeguards, such as conducting a data protection impact assessment or requiring the signing of Standard Contractual Clauses (if applicable).
We may cooperate with international third-party service providers to assist in providing game services. In such cases, we will ensure that these third parties commit to strictly adhering to data privacy and protection laws and implement necessary technical and administrative measures to safeguard your personal information.
You have the right to withdraw your consent at any time or choose not to participate in cross-border data transfer, but this may affect your ability to continue using certain features.
Our privacy policy may change. This policy is an integral part of the Pet Clash: Battle Blast User Agreement. We reserve the right to update or modify this policy from time to time. If such modifications result in a substantial reduction of your rights under this policy (i.e., "material changes"), we will notify you of the changes through various channels, including but not limited to website announcements and private message notifications.
If you do not agree with the modified privacy policy, you have the right and should immediately cease using the services of Pet Clash: Battle Blast. If you continue to use our services, it will be deemed that you accept the modifications we have made to the relevant terms of this policy.
All services of Pet Clash: Battle Blast are subject to this policy. However, some services have their specific privacy policies, which more specifically explain how Pet Clash: Battle Blast handles your information in those services. In case of any inconsistency between this policy and the specific privacy policy of a particular service, the specific privacy policy shall prevail.
The material changes referred to in this policy include but are not limited to:
l Significant changes in our service model, such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used.
l Significant changes in our ownership structure or organizational structure, such as changes in ownership due to business adjustments, bankruptcy mergers, and acquisitions.
l Changes in the main objects of personal information sharing, transfer, or public disclosure.
l Significant changes in your rights and the way you exercise them in the processing of personal information.
l Changes in the department responsible for handling personal information security, contact methods, and complaint channels.
l When the personal information security impact assessment report indicates high risks.
l We will also archive the old versions of this policy for your reference.
When the Pet Clash: Battle Blast platform ceases operations, we will promptly stop collecting personal information and may notify you of the cessation of operations through notice delivery or website announcements. We will also delete or anonymize your personal information.
This user agreement and your relationship with Changsha Jucai Network Technology Co., Ltd. are governed by the laws of the Mainland of the People's Republic of China, excluding its conflict of laws rules. You and Changsha Jucai Network Technology Co., Ltd. agree to submit to the jurisdiction of the courts where Changsha Jucai Network Technology Co., Ltd. is located.
We have appointed a dedicated person in charge of personal information protection. If you have any questions about this Privacy Policy or any complaints or suggestions regarding the handling of your personal information, you can contact our Privacy Officer via email at jucai202403@gmail.com.